Australian Returns and Exchanges – Max

Australian Returns Policy:

Change of Mind Returns

For orders delivered within Australia, you may return or exchange an item within 30 days of delivery if you change your mind.

Return Conditions

To be eligible for a change of mind return or exchange, items must be:

In their original condition
Unwashed and unworn
With all original labels and swing tags attached
Returned within 30 days of delivery

Faulty Items

We stand behind the quality of our products and will always meet our obligations.

If your item is faulty, damaged, or does not perform as expected, please contact our Customer Service team. Depending on the nature of the issue, we may offer a:

Repair
Replacement
Refund
Store credit

If you're unsure whether your item is faulty, get in touch with our team and we'll assess the issue and help determine the best solution.

Our Return Process:

Returns are processed via post and must be sent to our local Australian Returns Team.

To receive a prepaid returns label - simply submit a return request to our Returns Portal and our Australian Returns Team will email your label back to you.

Once your return has been received, please allow up to 5 business days for it to be processed.

For your reference, all Australian Return Orders are sent to the following address:

Australian Returns Address:

2SA Fulfilment Specialists

391 Park Road Regents Park NSW 2143

Contact number: +61 291 396 925

How to make a AU Return

Start your returns process via our returns portal here:
https://maxau.aftership.com/returns

Enter your Alt Order number and the email address used for purchase, then click "Find order”
Select the item you wish to return and click "Next."
Choose a reason for the return and specify your preferred resolution.
Wait for our team to approve your request and you will receive your Prepaid Returns Label.
Once accepted, you will receive email updates on your return progress.