Australian Returns and Exchanges

Returns For Change Of Mind:

You have 30 days from the date your order is delivered to return or exchange items for change of mind.

Condition Of Items:

Items returned for change of mind must be in their original, unwashed condition, with all labels and swing tags still attached.

Faulty items:

We stand behind the quality of our products and will always meet our obligations under the Consumer Guarantees Act. If your item arrives faulty or doesn’t perform as it should, we’ll sort it. Depending on the issue, we’ll provide a repair, replacement, refund, or store credit. If you’re unsure whether your item is faulty, bring it in or contact our team and we’ll take a look.

Our Return Process:

Returns are processed via post and must be sent to our local Australian returns address. 

Once your return has been received, please allow up to 5 business days for it to be processed.

Returns address 

2SA Fulfilment Specialists

391 Park Road Regents Park NSW 2143

Contact number: [phone]

How to Start a Return

Start your returns process via our returns portal here. 
https://maxau.aftership.com/returns

1. Enter your Alt Order number and the email address used for purchase, then click "Find order”
   
   
   
2. Select the item you wish to return and click "Next."
   
   
   

3. Choose a reason for the return and specify your preferred resolution.
   
   
   
   

4. Wait for our team to approve your request—you’ll receive return details via email.
   
   
   

5. Once accepted, you will receive email updates on your return progress.

Reach out to our team if you need help with anything else: Contact Us