Online Order Returns Process - NZ

Online orders can be returned in-store or sent back to our Returns Team at our Distribution Centre within 30 days of receiving your order. Eligible returns can be processed for an exchange, store credit, or refund.

If you’re unsure whether your item is eligible, you can view our Online Returns Policy here.
For in-store purchases, please refer to our Instore Returns Process here.

 

If you wish to return items from an order made outside of New Zealand - please see our guide here.

 

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Returning your order by post

Step 1:
Place your items into a courier bag along with a completed Returns & Exchange Form.

Step 2:
Attach the prepaid NZ Post return label included in your parcel.

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If you did not receive a return label

You can send your return to the address below (please note this will be at your own cost):

Max Fashions
7 Jomac Place
Avondale
Auckland 1026

 

Alternatively, if your online order arrived without a return label, please contact our Customer Services team and we can arrange for a prepaid NZ Post label to be emailed to you.

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Returns Form

You can download a copy of the Returns & Exchanges Form here:
Max - Returns & Exchanges Form

Please note:

• If no Returns Form is included, our team will default to processing a refund or store credit.
• If we are unable to identify your order, your return will be placed on hold until further information is located.
• If you have sent your return without an invoice or form, please contact Customer Services so we can assist our Returns Team in locating your order.

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Important information

• Refunds will be issued to the original payment method.
• If your order was purchased using a gift card, the refund will be credited back to that same gift card—please retain it for future use.
• All items must be returned in their original condition, with all labels and swing tags attached.
• Max reserves the right to decline a return if the items are not in their original condition.