Returning Your In-Store Purchase
You can return your purchase to your local Max store within 30 days. Our standard returns policy applies.
Please note: as payment is taken in-store, in-store purchases cannot be returned by post for a refund.
Return Options
- Full-price items: Refund, exchange, or store credit
- Sale items: Refund, exchange, or store credit
- Outlet items: Exchange or store credit only
How to Return Your Item
- Bring your item(s) and proof of purchase into store.
- Our team will assist you with a refund, exchange, or store credit, depending on eligibility.
Refund Details
- Card payments will be refunded to the original card — please bring it with you.
- Gift card purchases will be refunded back onto the same gift card, so please retain it.
Return Conditions
- Items must be in their original condition, with tags attached (unless they are faulty).
- Returns that do not meet these conditions may be declined.
If you have any questions, our store team will be happy to assist.
Thank you for shopping with us!