What can be returned for an exchange or refund?
Full-price products and full-price promotional products are eligible for exchange refund or store credit.
Sale products can be returned for exchange, store credit or refund.
Outlet items on our website are returnable for a store credit or exchange only. These will be marked at the time of purchase.
Face masks, jewellery, health and beauty items (such as skincare and essential oils), and edible items are non-returnable, except when deemed faulty.
Promotions:
We distinguish between permanent sale/outlet markdowns and temporary promotional sales and the following returns & exchanges policy applies.
Promotional Exchanges:
Promotional items are eligible for refund, exchange or store credit. Promotions are defined as temporary sales events, offering special discounts for a limited time.
Permanent Markdowns (Sale Items):
Sale items are marked down permanently, offering customers great savings on high-quality products. These items are eligible for exchange, store credit or refunds.