Online orders can be returned in-store or via the Freepost returns label to our online store, within 30 days of receipt for an exchange, store credit or refund.
Want to return your order but not sure you can? View our Online Returns Policy here.
Want to return your in-store purchase? Our Instore Returns Process can be found here.
How to return via post:
Pop your garments and completed Returns & Exchange Form into a courier bag.
Affix or write the Freepost Returns address below on the parcel and drop it at your local Post Office.
If you did not receive a Freepost sticker with your order, then please address to:
Max Fashions Ltd
Private Bag 208051
Highbrook 2161
Auckland
Freepost Auth #245391
Please note: Freepost returns can take up to 10 working days to be received back to Max.
**International returns are not able to use Freepost stickers.
If you would like to send your order back via paid tracked postage, you will need to send it to the following address:
Max Fashions
7 Jomac Place
Avondale
Auckland 1026
Please note: This will be paid for at your expense.
You can download a blank Returns & Exchanges Form here: Max - Returns & Exchanges Form
***Refunds will be issued back to the original payment methods. If your order was purchased using a gift card, the return value will be refunded back to the original gift card, so please retain the gift card to redeem it again.
All items must be in original condition with all labels and swing tags still attached.
Max has the right to refuse returns if the product is not in its original condition.