Returns For Change Of Mind:
You have 30 days from the date your order is delivered to return or exchange items for change of mind.
Want it sorted fast? Bring your return to any Max store for an instant refund* or exchange.
Prefer to post it back? No problem—we’ve provided a free return label. Just note it can take up to 10 business days to process once we receive your parcel.
Returns Options at a Glance:
Returns In-Store |
Return by Post |
|
| Refund timing | Processed instantly* | Up to 10 business days |
| Exchange availability | Yes – in store or delivered to you | Yes – sent to your address |
| Cost | Free | Free return label provided |
In-Store Returns: If you’d like to return an in-store purchase, please refer to our In-Store Returns Process [here].
Online Returns: For returning your online order, our Online Returns Process can be found [here].
*Note: Funds clearing depends on bank processing times.
Item Return Eligibility:
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Full-price items: Refund, exchange or store credit
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Sale items: Refund, exchange or store credit
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Outlet items (online only): Exchange or store credit only (marked at purchase)
Condition of Items:
- Returned items for change of mind must be in their original, unwashed condition, with all labels and swing tags still attached.
- Please note that delivery charges are non-refundable unless faulty.
Faulty items:
We stand behind the quality of our products and will always meet our obligations under the Consumer Guarantees Act. If your item arrives faulty or doesn’t perform as it should, we’ll sort it. Depending on the issue, we’ll provide a repair, replacement, refund, or store credit. If you’re unsure whether your item is faulty, bring it in or contact our team and we’ll take a look.
How We Refund:
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Card payments: Refunded to the original card
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Gift cards: Credited back to the original gift card – keep your card/code safe
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ClubCredits: Returned to your Max account
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Max Rewards Vouchers: Not refundable or reinstated.