If you have any questions about your MaxSocialClub Tier or your ClubCredits, please take a look at these helpful articles, or reach out to us at any stage if you'd like.
What are ClubCredits?
Turns out ClubCredits really do pay off (your next purchase). You’re welcome.
Read more here.
Are there any reward terms and conditions?
We have a few T's and C's on our ClubCredits read more here.
Check your Rewards online:
You can check all the valid ClubCredits on your account via the website, by logging in here.
https://www.max.co.nz/loyalty/customer/index/
Where to enter your rewards online:
Please ensure you are logged in first before you attempt to redeem your reward.
Add these into the applicable fields
DO NOT ADD ANY VOUCHERS OR GIFTCARDS INTO THIS FILED - IT WILL NOT WORK
SocialClub Rewards T's and C's
Non-Stackable Coupons: You cannot stack or use multiple reward coupons in a single transaction. Only one coupon can be applied at a time.
No Max Gift Cards: Rewards, including ClubCredits cannot be used to purchase Max Gift Cards. These cards must be bought with regular payment methods.
Total Order Allocation: When you redeem a reward coupon, its value is spread across the total order cost. It is not designated to specific items.
For example, if you have a $10 coupon and your order is $30, the coupon splits across all items.
Non-Refundable Coupons: If you return a purchase, any reward coupons used for that transaction are non-refundable.
However, if you paid for an order using ClubCredits and then returned the items, the ClubCredits spent will be refunded to your account.
Excluded on VIP Days: Rewards are not applicable for use on VIP days, meaning they cannot be used for transactions on those specific days.
No Rainchecks: Coupons and ClubCredits cannot be added to existing orders.