How to Redeem Your MaxSocialClub Rewards
Using your reward at checkout
To redeem your MaxSocialClub reward:
- Ensure you are logged into your account before checkout
- Proceed to checkout
- Select your reward from the rewards drop-down menu (this will automatically display any available rewards on your account)
Please note:
- Only one coupon can be used per transaction (rewards cannot be stacked)
- Coupons are for one-time use only.
- All sales made with the coupons are final. If a coupon was used towards a purchase and you returned the purchase, you will not get the coupon refunded to your account.
- Reward coupon amounts are split across the total order value and are not allocated to singular items.
- Rewards are not redeemable on VIP days.
- ClubCredits and Coupons cannot be used to purchase Max Gift Cards. If this does happen, we will cancel your order and issue your refund for you.
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Currently, Max Social Club benefits are not available for Australian customers. We hope to expand these benefits in the future.
Applying a coupon
When redeeming a coupon at checkout:
- Locate the Coupon Redemption Box
- Select any valid coupon available on your account from the drop down box. (Only one can be redeemed at a time)
- Click Redeem and the remaining balance of your order will update.
Using ClubCredits
At the payment stage of checkout:
- Your available ClubCredits will appear above the payment section
- Select “Apply Store Credit” to apply them to your order
- Complete your purchase using another payment method if there is any remaining balance
If you need help using store credit, please refer to our Store Credit Guide.
If you’d like to redeem a gift card, please see our Gift Card Guide.
Having trouble redeeming your rewards?
If you’re experiencing any issues, please check the following:
- You are logged in with the correct email address linked to your MaxSocialClub account
- If using Shop Pay, ensure the email matches
- Your order meets the required conditions (e.g. minimum spend thresholds)
- You do not have multiple accounts with different email addresses
Need more help?
For further information, please check our MaxSocialClub FAQ’s
If you’re still having trouble redeeming your rewards, please contact our Customer Services team - we’re here to help.